SHIPPING & RETURNS

Customer satisfaction is our number one priority at Bowerbird Naturals.

Please read this policy prior to making a purchase, so that you may understand your rights as well as what you can expect from us in the event you are unhappy with your purchase.

 

CHANGE OF MIND
Due to the nature of our product and the current COVID-19 environment we will not be accepting returns for a change of mind on purchases.

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PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
We will organise a replacement of the damaged item, or give you a refund, provided you get in contact with us within 3 days of receiving it.

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SHIPPING

Once your order is placed and paid, your order will be packed and shipped within 2 working days.

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Orders placed on the weekend will be shipped on Monday. 

Standard Australia Post shipping times apply.

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(we are based in country Western Australia so add an extra day or two to avoid disappointment).

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All orders are tracked and you will receive an email with your tracking number once we have dispatched your order. 

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You can track your item via the Australia Post website or app.

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SHIPPING COSTS

Standard Post: $15 flat rate Australia wide. 

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